Privacy Policy
How your personal data is collected, used, and protected. Your privacy rights and how to exercise them.
Who is responsible for your data?
Phillip Collins is the data controller for personal data collected through this website and related coaching services.
Contact details:
- Email: datacontroller@phillipcollins.com
- Website: www.phillipcollins.com/contact
- Business address: United Kingdom
What personal data is collected?
Information You Provide
Personal data is collected when you:
- Complete contact forms
- Subscribe to insights or updates
- Request coaching consultations
- Send enquiries via email
- Book meetings or calls
Automatically Collected
Technical data is automatically collected when you visit the website:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
How is your data used?
Essential Communications
Legal basis: Contract & Legitimate Interest
- Responding to enquiries
- Arranging consultations
- Providing coaching services
- Processing bookings
Service Improvement
Legal basis: Legitimate Interest
- Website analytics
- Content optimisation
- Technical performance
- User experience enhancement
Marketing Communications
Legal basis: Consent
- Insights and articles
- Industry updates
- Event invitations
- Service announcements
Opt-out available at any time
When is data shared?
Personal data is not sold, rented, or shared with third parties for their marketing purposes.
Limited sharing occurs with:
- Service providers: Website hosting, email delivery, analytics tools, and scheduling platforms (under strict data processing agreements)
- Legal requirements: When required by law, court order, or regulatory authority
- Business protection: To protect rights, property, or safety (in exceptional circumstances)
Third-party services include:
How is your data stored?
Security Measures
Appropriate technical and organisational measures protect your personal data:
- SSL encryption for data transmission
- Secure hosting with reputable providers
- Regular security updates and monitoring
- Access controls and authentication
- Regular backups and disaster recovery
Retention Periods
Personal data is kept only as long as necessary:
- Enquiries: 2 years from last contact
- Active clients: Duration of relationship + 7 years
- Marketing consent: Until withdrawn
- Website analytics: 26 months maximum
- Legal compliance: As required by law
Your privacy rights
Under UK data protection law, you have important rights regarding your personal data:
Access
Request a copy of personal data held about you
Rectification
Correct inaccurate or incomplete information
Erasure
Request deletion of personal data in certain circumstances
Restriction
Limit processing of personal data in specific situations
Portability
Receive personal data in a structured, machine-readable format
Objection
Object to processing based on legitimate interests
Exercising Your Rights
To exercise any of these rights, contact us using the details at the top of this policy.
Response time: Requests will be responded to within one month. Identity verification may be required for security purposes.
No cost: Exercising your rights is generally free, unless requests are manifestly unfounded or excessive.
International data transfers
Some service providers may process personal data outside the UK. When this occurs, appropriate safeguards ensure your data remains protected:
- Adequacy decisions: Transfers to countries recognised by the UK as providing adequate protection
- Standard contractual clauses: Legal contracts ensuring equivalent protection standards
- Certification schemes: Providers certified under recognised data protection frameworks
Details of specific safeguards can be requested using the contact information above.
Making a complaint
Contact Us First
If you have concerns about how your personal data is handled, please contact us directly. Most issues can be resolved quickly.
Email: datacontroller@phillipcollins.com
Response time: Within 48 hours
Regulatory Authority
You have the right to complain to the Information Commissioner's Office (ICO) if you remain unsatisfied.
Website: www.ico.org.uk
Telephone: 0303 123 1113
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Policy updates and contact
Changes to This Policy
This privacy policy may be updated periodically to reflect changes in data processing practices, legal requirements, or service improvements. Significant changes will be communicated through appropriate channels.
The current version is always available at this web address with the date of last revision clearly marked.
Get in Touch
Questions about this privacy policy or data processing practices can be directed through the contact details below.
Email: datacontroller@phillipcollins.com
Website: www.phillipcollins.com/contact
Response time: Within 48 hours